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Service Charter

Our Vision

To be a Centre of Excellence in Industrial Research, Technology and Innovation

Our Mission

To undertake Industrial Research, Technology and Innovation and disseminate findings that will have positive impact on National Development

Core Values

  • Customer focus
  • Innovativeness and creativity
  • Integrity and professionalism
  • Quality
  • Partnerships and teamwork
  • Environmental Protection

CITIZENS SERVICE DELIVERY CHARTER

NO.

SERVICES/GOODS REQUIREMENTS TO OBTAIN SERVICES/GOODS 

COST

TIMELINE

 1 Response to routine correspondences  Provide accurate and correct information

Free

7 days  from date  of receipt 
Response to telephone  calls 

Cooperation and clarity

Free

Answer the  telephone  call within 3 rings 
3

Attend to Visitors 

Cooperation and clarity

Free

Attend to visitors  within five minutes at the reception

4

Handling of  complaints

Give genuine complaints

Free

Immediately if verbal, or, if written within 7 days

5

Industrial Research Technology and Innovation Solutions

Provide accurate and timely information

As per the Product/Service required

Continuous

6

Industrial technology Capacity building and training

Attend training as instructed 

As per Training Schedule

Continuous

7

Business Incubation Services

Comply with incubation policy and procedures

As per cost of Incubation Service

As per Schedule 

8

Common manufacturing facilities 

Pay for services as per contract agreement 

As per cost of service rendered

As per  Product/service provision schedule 

9

Consultancy Services

Provide accurate and timely information

As per contract agreement 

As per service delivery schedule

10

Payments

Timely submission of  accurate and complete payment documents

Free

7 days  from date  of receipt 

11  Tender processing

Submission of accurate and complete tender documents 

As per declared cost

As per declared timelines 

“Commitment to Courtesy and Excellence in Service Delivery”

Any service that does not conform to the above standards or any Officer who does not live up to commitment to courtesy and Excellence in Service Delivery should be reported to:

a) The Director,

Kenya Industrial Research and Development Institute (KIRDI)

KIRDI Headquarters

Popo Road off Mombasa Road South C

P.O. Box 30650 – 00100

Nairobi Kenya

Telephone: +254-20-6003842, 6009440

Wireless: +254-20-2388216/2393466

Hotline: +254-2102033

Fax: +254-20-6007023

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www. kirdi.go.ke

 

b) The Commission Secretary/Chief Executive Officer,

Commission on Administrative Justice, 6th Floor,

Office of the Deputy President Building, Nairobi.

P.O. Box 20414-00200 Nairobi

Tel: +254020 2270000

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Web: www.ombudsman.go.ke

HUDUMA BORA NI HAKI YAKO

ABOUT KIRDI

Kenya Industrial Research and Development Institute (KIRDI) is the National Industrial Research, Technology and Innovation Institution established in 1979 as a multidisciplinary Institution to conduct Research and Development in Industrial and Allied Technologies.

Vision: To be a Centre of Excellence in Industrial Research, Technology and Innovation
Mission: To undertake Industrial Research, Technology and Innovation and disseminate findings that will have positive impact on National Development

Our Contacts

KIRDI Head Quarters

South C Campus - Popo Rd. Off Mombasa Rd. 

P.O. Box 30650-00100

Nairobi, Kenya.


Tel:  +254-20-6003842
       +254-20-2388216, 2393466

Fax: +254-20-6007023

E-mail: {dir<at>kirdi.go.ke}
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